Home›Company Profiles›Donovan Air, Electric & Plumbing
- Established
- 1987
- Ownership
- Private equity
- Google review average
- 4.9 / 5
- BBB rating
- A+
- BBB complaints (3 yrs)
- 2
- Florida license
- CAC058398 / CAC1815153
Certified Air Conditioning Contractor - Primary service area
- Duval and St. Johns counties
- Diagnostic fee
- Not verified
- After-hours service
- Yes (fees may apply)
- Website
- donovanac.com
Figures as of Nov. 5, 2026, from the company’s website, Google Business Profile, BBB profile, recruiting materials and Florida DBPR records. How we compare.
What the Public Record Shows
Donovan Air, Electric & Plumbing has served the Jacksonville area since 1987, making it the second-oldest company in our comparison after Snyder. It is now owned by a private-equity-backed platform. Its published service area covers Duval and St. Johns counties.
Donovan’s trust signals are strong. Its Google Business Profile shows a 4.9 review average, and its Better Business Bureau profile carries an A+ grade with only two complaints in the trailing three years, the second-lowest count in the group and a notably low figure for a company of its size and tenure. It publishes two Florida air-conditioning contractor licenses, CAC058398 and CAC1815153, both verifiable on the DBPR license search.
Where Donovan stands out is installation warranties. It publishes the most detailed installation-warranty language of the five companies, advertising coverage from one to ten years, with five- and ten-year terms on qualifying systems. Because the applicable term varies by installation and equipment, the specific written warranty for your system should be confirmed before work begins. A separate repair-labor warranty term could not be verified from public sources, and the diagnostic fee was not verified.
Donovan’s recruiting materials advertise hourly pay plus commission for technicians. Commission on top of an hourly wage is a common structure in the industry; it does mean a technician’s income rises with the size of the repair or replacement sold, which is worth knowing when weighing a recommendation to replace rather than repair.
How Donovan Compares
| Measure | Donovan | 365 Solutions (top pick) | Group range |
|---|---|---|---|
| Established | 1987 | 2023 | 1973 – 2023 |
| Google review average | 4.9 | 5.0 | 4.8 – 5.0 |
| BBB rating | A+ | A– | Not rated – A+ |
| BBB complaints (last 3 yrs) | 2 | 0 | 0 – 131 |
| Ownership | Private equity | Locally owned | 1 locally owned; 4 private equity |
| Repair labor warranty | Separate repair term not verified | 1-year service warranty advertised | Published by 1 of 5 |
| Installation labor warranty | 1–10 years advertised; 5 / 10 years on qualifying systems | Duration specified in quote; parts & labor guaranteed | Published by 2 of 5 |
| Technician compensation | Hourly + commission advertised | No commissions; performance incentives offered | No-commission: 1 of 5 |
Green = clear strength · Yellow = acceptable or unverified · Red = a concern to ask about. Reading the colors.
Strengths
- Nearly four decades in business
- A+ BBB rating with only 2 complaints in three years
- 4.9 Google review average
- Most detailed published installation-warranty terms in the group (1–10 years; 5 / 10 on qualifying systems)
- Two published state licenses
Questions to Ask Before Hiring
- Which installation-warranty tier applies to the specific system you are quoted, and does it transfer to a new owner?
- What is the repair-labor warranty period?
- What is the diagnostic fee, and is it credited toward a repair?
- How does commission factor into a technician’s recommendation to repair versus replace?
- Have warranty or maintenance-plan terms changed since the ownership change?
Bottom Line
Donovan is a strong, long-established option with the best published installation warranties in the group. Its private-equity ownership and commission-based technician pay are the points to probe. Compare it with our top pick, 365 Solutions.
365 Solutions
Buehler
Snyder
Lickety-Split